No training assigned
If there is no training assigned to a profile in The Learning Centre (TLC), this could mean one of two things: 1) Both the 'Manager of' field AND the 'Member of' field was completed. If the profile has a role in both the 'Manager of' AND the 'Member of' field, the system does not know the visibility, security and…
Profile missing training
If profiles for your community do not have the correct courses assigned: Solution 1 - Incorrect role assigned: Check Profile (click on Administrator / Add&Edit users in menu bar) and check role assignment of that staff member. Roles have different course assignments. Check Training Matrix to ensure staff membe…
