A profile must only be assigned to your retirement home in TLC for you to see the password field.  
 

This field will only appear after a new profile if created.  For new profiles, an email will be sent to the email address you noted on the profile.

To reset a password:

1. Select Site Admin>Add/Edit Users from your menu bar under the TLC logo.
   
    
2. There are two ways to go into a profile to edit:
   1. Select the name of the employee you would like to update and Click 'Edit Profile'. 
      *You can use the search field to narrow down the list on screen.
      
      
      
      
      
      OR
       
   2. Select the cog wheel to the right of the profile under 'Edit'. 
      
      
      
       
3. In the password field, type a temporary password. (Select the 'eye' icon to see what you are typing in the field.)
   
    
4. Select the checkbox 'Force password change'.
    
5. Click Update profile to save the profile.
    

You will need to provide the updated temporary password to the employee.  If you reset the password through these steps, an email will not be automatically sent. 

If the profile is a shared profile with another home that you do not have Admin access for, the employee must select the 'Lost password' on the login page for a password reset.