If there is no training assigned to a profile in The Learning Centre (TLC), this could mean one of two things:

1) Both the 'Manager of' field AND the 'Member of' field was completed.

If the profile has a role in both the 'Manager of' AND the 'Member of' field, the system does not know the visibility, security and/or courses to assign.  
 

SOLUTION:  ORCA can see these profiles and can add a role to complete the profile.  Please email [email protected] with the employees name, username and the role they should have for your community and we will add them to your community in TLC.

*If the profile does not have roles in both fields, please continue below.

2) A role was not added to the profile.

The role chosen for a profile informs TLC of:

1. the security to add to the profile.
2. which compliance and/or site specific courses to add to the profile
3. visibility restrictions (if any) for the profile.

If there is no role added to a profile, the user can still login with the username and password you created, but they will not have the proper training assigned and/or the visibility they require in TLC.

SOLUTION:  ORCA can see these profiles and can add a role to complete the profile.  Please email [email protected] with the employees name, username and the role they should have for your community and we will add them to your community in TLC.

If these solutions do not fix your issue, please contact [email protected] .