When staff have stated they completed a course and are not getting a course completion, more than likely it is because they have more than one activity to complete to get a course completion.  

To check if an employee has completed all activities within a course: 

1. Select the course from your training calendar, or by selecting Mandatory Tutorials from the navigation bar and choosing a course from your list.
   
    
2. While in the course, Select Administration tab on the left side of your window select:
   1. Course administration > Reports > Course completion.
   2. Under Reports select Course completion.
      
      
       
3. You can filter the report by using the First name initial and/or Surname initial.
   
    
4. In this screenshot, you can see:
   1. This employee completed the ORCA Tutorial activity but not the site-specific policy.  Therefore, no green checkmark will appear on their calendar.
   2. This employee completed all activities in the course.
5. To download the report, select either Download in spreadsheet format or Download in Excel-compatible format, at the bottom of the on-screen report.